RETURN AND REFUND POLICY
Last updated: 28 September 2026
Please choose your size and colour carefully before ordering. We do not offer an additional change-of-mind return period beyond your legal rights. Store credit or an exchange may be offered by agreement, but you do not have to accept store credit where the law entitles you to a refund.
CHANGING YOUR MIND ABOUT AN ONLINE ORDER
For most online orders, you have the legal right to cancel without giving a reason. Tell us within 14 days after you receive the goods by emailing info@southpawofficial.com with your order number and a clear statement that you wish to cancel. You then have a further 14 days to send the goods back.
Please email us before posting your return so we can provide the correct returns address. Keep proof of postage. For a change-of-mind return, you pay the direct cost of return shipping. We do not provide a prepaid return label unless we agree to do so.
You may inspect the socks as you would in a shop. Please keep them clean and handle them only as needed to check their nature, characteristics and fit. If handling goes beyond this and reduces their value, we may make a lawful deduction from your refund. Wearing socks for training or use is likely to go beyond the handling needed to inspect them. Removing a product tag does not automatically cancel your legal right to return, but we will assess the condition of the goods when they arrive.
If an item was supplied with a genuine hygiene seal and becomes unsuitable for return for health or hygiene reasons once that seal is broken after delivery, the legal change-of-mind cancellation right may not apply. A cardboard product tag is not automatically a hygiene seal. This exception does not affect your rights if an item is faulty or not as described.
For an eligible cancellation, we will refund the amount due to your original payment method, including the cost of our least expensive standard outbound delivery service for a full-order cancellation where required by law. We do not have to refund any extra charge for a more expensive delivery service you selected. We will refund without undue delay and within 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier.
FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED ITEMS
Please check your order when it arrives. If you notice damage, an incorrect item or another problem, we ask you to email info@southpawofficial.com within three days of delivery so we can investigate promptly. This is a request, not a deadline for your legal rights. Include your order number and a description of the issue. Photos are helpful where available.
If goods are faulty, damaged, incorrect or not as described, your legal rights apply even if you have removed a tag or worn the socks to discover the fault. Depending on the circumstances, you may be entitled to a refund, repair or replacement. We will not require you to accept store credit instead of a statutory remedy. We will cover reasonable return costs where we are responsible for the problem.
Please contact us before sending an item back so we can give you the correct returns address or return instructions. Nothing in this policy limits your statutory rights. Customers outside the UK may also have mandatory rights under the laws that apply to their purchase.
